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Jul 06, 2025
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AMST 10353 - Quality Management
2 Credit(s) : 2 Lecture Hour(s)
This course is designed to introduce prospective and/or incumbent workers to the importance of quality management policies and procedures in order to achieve the production of quality goods and services that consistently meet or exceed customer expectations. Practices and concepts covered in the course that contribute to quality management include communication, lean manufacturing, reliability, problem solving, teamwork, initiative, and interpersonal relations. Work organization methodologies such as the 5S method will be studied as well as other popular concepts such as Total Quality Management (TQM) and Market-Based Management® which stress customer satisfaction and continuous improvement.
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